Billing Questions

Frequently Asked Questions

How do I pay my bill?

You can mail cheques, money orders, and cash to our office or drop them off in person. We also accept credit and debit card payments over the phone or in person at our office.

To pay by e-transfer please send to We are set up with autodeposit so there is no need to set a password. Please note either your client code or invoice number in the Message section.

You can pay online by credit card or debit card by using our online payment form.

Can I pay by credit card or debit card over the phone?

Yes! Give our office a call at (604) 448-9196 and we will be happy to take your card over the phone.

How do I pay by e-transfer?

Please use the following information for e-transfers:


We are set up for autodeposit so there is no password required.

Please note either your client code or invoice number in the 'Message' section so we can properly allocate your payment.

My policy says it’s ‘Direct Bill’. How do I pay it?

If you need to make a payment on a direct bill policy, please follow the directions on your policy documents.

If you’re having trouble, contact us and we will be happy to walk you through the process.

What are my payment options?

We offer single-pay, two-pay, and three-pay options through our office. We can also provide terms for monthly financing through a third-party service or through your insurer depending on who your policy is with.

The terms for our in-house options are:

  • Single Pay  100% due on receipt of invoice for new policies or renewal date for renewing policies

  • Two-Pay – 50% due on effective date and 50% due 30 days after effective date paid by post-dated cheque

  • Three-Pay – 1/3 due on effective date, 1/3 due after 30 days, and 1/3 due after 60 days paid by post-dated cheques. There is a 3% fee for this option.

These terms as well as your payment amounts are also outlined on our invoices.

I have a policy that automatically debits my account and I changed banks

Please contact us or fill out a policy change request form and your broker will call you and go through the change process with you.

It is important to note that it does take a few days for the changes to take effect so make sure that you put the change through well ahead of your next payment date to avoid fees due to a returned payment.

There's a problem with my invoice

Please email your broker, our general inbox at or call our office at 604-448-9196 and we will be happy to help sort out the invoicing issue.

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